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Support

Your satisfaction is our priority. Our software solutions guarantee a top quality one-to-one technical support by email or phone and a professional geostatistical advice from experts.

Whether you encounter a technical issue or you need to be guided in the way you use our products, our aim is that you come back to your productive task as quickly as possible. Our technical support team is committed to keep in touch with you as much as you need.

Two addresses:
support-isatis@geovariances.com
support-kartotrak@geovariances.com

One number:
+33 (0)1 6074 9100

Your key contacts:

                            
Frédéric Rambert
Diane Laurent
Matthieu Bourges
Ophélie Lemarchand
Isatis

Isatis

This section is available only for authorized Isatis users. It enables the download of software releases or technical documentation and the access to the release notes. You need to be logged in to access this section. Log in here if you are not connected yet.
Kartotrak

Kartotrak

This section is available only for authorized Kartotrak users. It enables the download of software releases or technical documentation and the access to the release notes. You need to be logged in to access this section. Log in here if you are not connected yet.
Support Utilities

Support Utilities

This section gives you access to our remote support tool TeamViewer and to our file exchange platform.
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Related pages

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Training catalog Training
training

Geostatistics Fundamentals for Resource Estimation

May 13 - 15, 2013

June 5 - 7, 2013

July 17 - 19, 2013

November 18 - 20, 2013

Get acquainted with the fundamental concepts of mining geostatistics - 3-day fundamentals course

Localized Multivariate Uniform Conditioning in Isatis

May 16, 2013

November 21, 2013

Get a sound understanding of the Uniform Conditioning concepts for application to recoverable resource estimation - 1-day advanced course

Best Practices in Isatis

May 20 - 24, 2013

July 1 - 5, 2013

Gain the skills you need to start using Isatis with confidence for your essential tasks in mining geostatistics - 5-day software course

Scripting and Automatic Procedures in Isatis

May 21, 2013

Gain the skills you need to build efficient automatic workflows and audit trails in Isatis - 1-day software course

Kriging Neighborhood Analysis

May 23, 2013

Learn how to optimize estimation search neighbourhoods - 1-day fundamentals course

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All events Event
events

Geovariances technical meeting

May 30, 2013

This time, Geovariances is to present: Localised Multivariate Uniform Conditioning: a powerful approach to estimating recoverable resources.

EAGE London ’13

June 10 - 13, 2013

Geovariances is to exhibit at EAGE London '13 at booth #124 and give a poster presentation: "Advanced Approaches in Geostatistical Reservoir Modelling - Methods and Benefits".

Première rencontre des utilisateurs de Kartotrak

July 1, 2013

Geovariances organise le 1er juillet 2013 sa toute première réunion des utilisateurs de Kartotrak, la solution logicielle tout-en-un pour la caractérisation des sites et sols pollués. Soyez-présent !

Geomin 2013

July 24 - 26, 2013

Geovariances is Silver Sponsor of the event. Please meet us at booth #18. We'll be happy to show you Isatis 2013 latest innovations.

Iron Ore 2013

August 12 - 14, 2013

Geovariances is to exhibit at Iron Ore 2013. Meet with our people and ask for a demo of Isatis at booth 53.

SBGf 2013 & EXPOGEF

August 26 - 29, 2013

Geovariances is to exhibit at the 13th International Congress of the Brazilian Geophysical Society. Meet with our people and ask for a demo of Isatis 2013 at booth #29.

IAMG 2013

September 2 - 6, 2013

Attend Geovariances presentation: Combining Various Approaches in Geostatistical Reservoir Modelling: Methods and Benefits - Session 2: Frontier Geostatistics

ICEM 2013

September 8 - 12, 2013

Geovariances is to exhibit at ICEM 2013.

APCOM 2013

November 3 - 8, 2013

Geovariances mining geostatistics specialists are to give two paper presentations in partnership with Gold Fields, AngoGold Ashanti and Mines ParisTech. Topics are about MPS and domaining with potential method. They also give a short course about un...

Mines & Money 2013

December 1 - 5, 2013

Geovariances is to exhibit for the first time at Mines & Money in London. Feel free to come at booth #A22 and find out how geostatistical software Isatis helps improve your resource evaluation.

© Geovariances 2013