Maintenance and technical support

You need to be efficient with our software solutions and get the best out of them anytime. This is why we are committed to providing you with top-quality technical support services. Our dedicated Technical Support team is available to answer your specific questions or receive your requests.


“Geovariances has always provided a great technical support, but I have noticed a big improvement now.
Their technical support is personalized, which I really enjoy. Many software companies provide a totally impersonal “call center” type of support, which certainly discourages us to use the support and the software itself. Not Geovariances.
The support team is great and very attentive, and always answers my questions very quickly.”
Ana Chiquini – Resource Geologist – Glencore Zinc Technical Services

Why you should get or renew your Software Maintenance Contract:
– to remain up-to-date and benefit from software upgrades and updates free of charge 24/7;
– to avoid the risk to get stuck and get an answer from our Support team to your specific question within record time;
– to have free access  to a comprehensive library of technical resources and privileged access to user’s meetings;
– to have the opportunity to share your needs and guide our development roadmap.

OUR HOTLINE

  • Top quality, timely support. 98% clients satisfied
  • Provided by a professionnal technical team
  • One-to-One support by email or by phone in English, French, Portuguese or Spanish
  • Unlimited number of tickets
  • A unique address: support@geovariances.com

SOFTWARE UPDATES & DOWNLOADS

  • Direct access to software downloads
  • Technical documentation
  • Release notes
  • Support utilities
  • GTXserver development kit (development kit provided free of charge to build data exchange plugins between Isatis and third-party software)

PREMIUM TECHNICAL RESSOURCES

  • Knowledge database
  • FAQ
  • “How to” guides and videos
  • Tips & tricks
  • Webinars
  • White papers
  • Software demo videos

HEAR FROM OUR CUSTOMERS

Geovariances technical support is personalized, which I really enjoy. Many software companies provide a totally impersonal "call center" type of support, which certainly discourages us to use the support and the software itself. Not Geovariances.


Ana Chiquini, Resource Geologist - Glencore Zinc Technical Services
See more

"Isatis maintenance contract gives us easy access to innovation which improve our day-to-day work and the possibility to guide the software developements according to our needs. Ore valorization, selective exploitation,..."


Monique Le Guen, Geology Department Manager Resources & Reserves - Eramet Nickel Division, France
See more

"The competence of the Support team at Geovariances adds an essential benefit to the Isatis maintenance contract. A resolution to any problem, be it installation, software or data-related is usually forthcoming in less than 24 hours and mostly just a few hours..."


Johann Stiefenhofer, Principal Geoscientist - Resource Estimation - De Beers Group, Services Technical and Sustainability
See more

"Since 1994, I have been using Isatis in my long research and teaching activity in the field of geostatistics. The reasons why I preferred Isatis to other software are several."


Annamaria CASTRIGNANÒ, Research Director - CREA, Consiglio per la ricerca in agricoltura e l'analisi dell'economia agraria, Italia
See more

"Very helpful and prompt response from the Technical Support team."


Eric Mah, Superintendent Resource Geology - Hancock Prospecting, Australia
See more