Maintenance and technical support

You need to be efficient with our software solutions and get the best out of them anytime. This is why we are committed to providing you with top-quality technical support services. Our dedicated Technical Support team is available to answer your specific questions or receive your requests.

“Geovariances has always provided a great technical support, but I have noticed a big improvement now.
Their technical support is personalized, which I really enjoy. Many software companies provide a totally impersonal “call center” type of support,
which certainly discourages us to use the support and the software itself. Not Geovariances.
The support team is great and very attentive, and always answers my questions very quickly.”
Ana Chiquini – Resource Geologist – Glencore Zinc Technical Services

Why you should get or renew your Software Maintenance Contract:
– to remain up-to-date and benefit from software upgrades and updates free of charge 24/7;
– to avoid the risk to get stuck and get an answer from our Support team to your specific question within record time;
– to have free access  to a comprehensive library of technical resources and privileged access to user’s meetings;
– to have the opportunity to share your needs and guide our development roadmap.

OUR HOTLINE
  • Top quality, timely support. 98% clients satisfied
  • Provided by a professionnal technical team
  • One-to-One support by email or by phone in English, French, Portuguese or Spanish
  • Unlimited number of tickets
  • A unique address: support@geovariances.com

SOFTWARE UPDATES & DOWNLOADS
  • Direct access to software downloads
  • Technical documentation
  • Release notes
  • Support utilities
  • GTXserver development kit (development kit provided free of charge to build data exchange plugins between Isatis and third-party software)

PREMIUM TECHNICAL RESSOURCES
  • Knowledge database
  • FAQ
  • “How to” guides and videos
  • Tips & tricks
  • Webinars
  • White papers
  • Software demo videos

HEAR FROM OUR CUSTOMERS

"Frederic and the entire Geovariances, we really appreciate your support over the years. We’ve learned a great deal using your products and produced some good research as a result."

James R. Damico, Assistant Geologist - Illinois State Geological Survey, Prairie Research Institute, University of Illinois
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"Geovariances technical support is personalized, which I really enjoy. Many software companies provide a totally impersonal "call center" type of support, which certainly discourages us to use the support and the software itself. Not Geovariances."

Ana Chiquini, Resource Geologist - Glencore Zinc Technical Services
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"Isatis maintenance contract gives us easy access to innovation which improve our day-to-day work and the possibility to guide the software developements according to our needs. Ore valorization, selective exploitation,..."

Monique Le Guen, Geology Department Manager Resources & Reserves - Eramet Nickel Division, France
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"The competence of the Support team at Geovariances adds an essential benefit to the Isatis maintenance contract. A resolution to any problem, be it installation, software or data-related is usually forthcoming in less than 24 hours and mostly just a few hours..."

Johann Stiefenhofer, Principal Geoscientist - Resource Estimation - De Beers Group, Services Technical and Sustainability
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"The reasons why I preferred Isatis to other software include the competence and expertise of the staff, the high quality of geostatistical analyses, the effective integration between geostatistical and GIS techniques."

Annamaria CASTRIGNANÒ, Research Director - CREA, Consiglio per la ricerca in agricoltura e l'analisi dell'economia agraria, Italia
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